Refund policy

Return & Refund Policy – Haya by Rabbi (Pakistan)

At Haya by Rabbi, customer satisfaction is our top priority. If for any reason you are not happy with your purchase, we offer a simple and fair return & refund policy.

Return Policy

  • You may request a return within 7 days of receiving your order.

  • Item must be in the same condition as received (unused, unworn, sealed, with tags, and in original packaging).

  • Proof of purchase (order number, receipt, or invoice) is required.

⚠️ Note: Items sent back to us without first requesting a return will not be accepted.

How to Request a Return

  • Contact us at hayabyrabi710@gmail.com within 7 days of delivery.

  • Share your order number and the reason for return.

  • We will provide you with the return address and instructions.


Damages & Wrong Items

  • Please check your order upon delivery.

  • If your item is damaged, defective, or incorrect, inform us within 24 hours of delivery with unboxing pictures/video.

  • We will arrange a replacement or refund as per your choice.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Opened or used personal care, skincare, or cosmetic products

  • Customized or personalized products

  • Sale/discounted items

  • Gift cards or vouchers

Exchanges

  • If you want to exchange an item, first request a return.

  • Once approved, you can place a new order for your desired item.

Refunds

  • Once we receive and inspect your return, we’ll notify you about approval or rejection.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds for prepaid orders will be made to the original payment method.

  • Refunds for Cash on Delivery (COD) orders will be processed via Bank Transfer, Easypaisa, or JazzCash.

Customer Support

For any return or refund questions, please contact us:
📧 hayabyrabi710@gmail.com